I have cancelled my booking; how soon can I receive my refund?
For booking cancellation, we will require up to 4 weeks to process your refund. Your refund will be reflected in your credit card statement 48 hours after the refund has been processed.
refund
Can I cancel my booking?
As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges. Batam Booking cancellation with a minimum of 7 days prior to travel date – S$30 per person 0 – 7 Days (No Cancellation allowed / Booking Forfeited in event of Cancellation) > 7 Days (Bookings …
Why is my booking in “Processing”?
You have just submitted your booking on our booking system. For you to collect your ferry tickets, you will require a voucher code. Your voucher code will be sent to you within the next 48 hours. Do note that your booking may not be confirmed in the following events and our friendly consultants will get …
How do I check if the rooms are available?
Simply select your preferred travel dates and if the system shows available and allows you to proceed with the booking. Rooms are available. The rooms availability are updated daily and are based on first come first served basis. If rooms / services are overbooked, a full refund will be processed within 72 hours. Ferry tickets …
