BatamGetaway.com – The No.1 Batam Travel Site
Our Satisfaction Guarantee
BatamGetaway.com is a one-stop source for information, guide, and tips on: Batam resorts, Batam hotels, Batam ferries, Batam holiday packages, Batam tours, Batam deals, Batam promotions, Batam activities, Batam shopping malls, Batam spa & massage centres, Batam restaurants, Batam cafes, and Batam tour operators. We specialise in organizing travel packages for individuals, corporate and leisure groups to Batam.
We pride ourselves in Fufilling what we have promised to deliver and to always display Reliability, Professionalism, Accountability and Efficiency in the course of our work.
Our Google & Facebook Reviews
Very good offers and promotions and friendly and efficient staff all round. Keep up the good work! Have been with them for years now. No regrets being with them.
Anthony Wee
07 Aug 2024
Had wonderful time with local guide, Octa. It’d have better moments if tour was completed with each detail of the itinerary.
Thwe Thwe Soe
24 Jul 2024
No hiccup arrangement for this trip. Very detail instructions and arrangement by batam getaway. Local agent are friendly and on-time for the pick up.
Bessie Toh
21 Jul 2024
Our tour guide Indra was a very big help during our trip.. went out of his way to help us book and find transport when we needed it, and he was also a very entertaining and helpful guide throughout our trip 🙂 Overall a very good experience, thanks Indra!
Kok Liang Lim
21 Jul 2024
Easy to book tge trip with friendly staff who responded to our queries promptly. Goid follow up with reminders before trip and follow up after trip, Well done!
Jeslyn CHIA S C
21 Jul 2024
Have booked both batam & bintan getaway. Very good. Smooth & hassle free. Strongly recommended.
Freddy Lim
21 Jun 2024
If you are planning to go golfing in Batam, I highly recommend. As for the golf courses, Southlinks was the best.
TJ Kim
10 Feb 2024
We booked our recent trip to Batam (from 6-8 Jan 2024) with BatamGetaway. Melanie was very helpful and professional with the booking. Within 3 days everything was settled. The tour guide (Nicky) in Batam was friendly and helpful with our queries. We had a great stay in Nagoya Hill hotel and a pleasant trip to and fro. Would certainly book from them again on our next trip.
Ahsia B K
12 Jan 2024
Booked with Batam Getaway for tthrre of us for a one night stay at Nagoya Hills Hotel with two rounds of golf at Sukajadi and Southlinks. Melanie who made the arrangements and contact via WhatsApp has been patient, courteous and very helpful. All arrangements while in Batam were delivered smoothly, and the drivers have been patient and helpful. First time booking with Batam Getaway, and we were all very pleasantly impressed by the service level. Highly recommended, and will surely book again for our next trip.
rudolf chong
29 Dec 2023
BatamGetaway made our first away Company Retreat an awesome one. Everything from ferry and hotel bookings, retreat venue and itinerary was smoothly planned for us. Ms Melanie was a great help, patiently attending to our requests and changes. Ms Linda our tour guide in Batam was a pro👍👍👍..Thank you so much BatamGetaway!
Rasidah Maya
07 Dec 2023
I have always booked with BatamGetaway whenever I travel to Batam. Their service is top-notched! Their website is easy to understand, use & their pricings are the most reasonable! Their response time is almost immediate whenever I have queries. They will also send me email notifications to confirm my bookings & also reminders before my trip. BatamGetaway is the best! ⭐⭐⭐⭐⭐ I always recommend them to my family & friends! 👍👍👍
Graphito Grace Tan Eun Hye
16 Nov 2023
I have enjoyed the Batam trip and all the trip arrangement are very smooth and very helpful tour guide as well. Thank you.
KM M T
15 Nov 2023
Customer Testimonials
Our 2017 Customer Testimonails
| Ticket | Request date | Solved date | Comment | |
|---|---|---|---|---|
| 39172 | 21/8/2017 18:14 | 24/8/2017 9:35 | Prompt and courteous | |
| 39115 | 20/8/2017 21:20 | 26/8/2017 13:56 | The support staff Rochelle is very helpful and did try her best to accommodate our request. Thanks for her help, we can now travel with the rearranged date. | |
| 39049 | 18/8/2017 16:42 | 22/8/2017 9:33 | Melanie replied on time and with the required answers. | |
| 38413 | 7/8/2017 20:44 | 10/8/2017 9:09 | Overall satisfied with the support and admin work by LOKOPOKO. Thanks. Do take note, there could maybe be a typo regarding addressing me as MS instead of MR as my name sound like a lady. | |
| 38313 | 5/8/2017 23:05 | 7/8/2017 12:45 | good service! 😀 | |
| 37780 | 28/7/2017 14:08 | 29/7/2017 13:36 | She handled it better than the previous representative who assisted me. | |
| 37755 | 27/7/2017 22:21 | 28/7/2017 12:22 | Syafiq was really helpful about my multiple requests and questions! Thank you for making this booking a smooth one. | |
| 37654 | 26/7/2017 10:59 | 26/7/2017 18:41 | Excellent after sales service. The salesperson is always ready to help you. | |
| 37284 | 18/7/2017 21:30 | 19/7/2017 12:08 | Prompt and fast reply. | |
| 37223 | 18/7/2017 9:23 | 18/7/2017 10:25 | Very efficient service from an overseas customer. Great to receive booking details and schedule before trip. | |
| 37205 | 17/7/2017 20:55 | 18/7/2017 9:35 | Very thorough wit he requests I made and also siggested some that I had left out. | |
| 37175 | 17/7/2017 13:23 | 4/8/2017 9:05 | Syafiq was helpful and provided a good service & quick response to my queries. Thank you! | |
| 37057 | 14/7/2017 13:16 | 26/7/2017 11:54 | Great Job carrie out by syafig | |
| 37027 | 13/7/2017 13:48 | 1/8/2017 15:28 | Syafiq is good in his interpersonal skills. He is able to get the required request done within a short span of time. He takes the extra effort to go the extra mile. He makes us feel comfortable which is why we come back to do our booking with Lokopoko. Thank you Syafiq. | |
| 36989 | 12/7/2017 23:42 | 1/8/2017 10:16 | Melanie is very professional and informative. | |
| 36959 | 12/7/2017 14:39 | 14/7/2017 16:41 | Rochelle has provided us the professional service. She has done a good job and thus we are so confident with Lokopoko. We will come back for your service next time. Thanks. | |
| 36931 | 12/7/2017 10:03 | 15/7/2017 16:18 | Very good, Syafiq was very prompt in replying. And info given was in details. Hereby i would like to express my thanks to him. | |
| 36870 | 11/7/2017 10:38 | 19/7/2017 13:57 | I'm happy with the service so far. Keep it up. Thanks | |
| 36749 | 8/7/2017 16:05 | 14/7/2017 18:17 | Always received timely and prompt response. Well done👠| |
| 36519 | 4/7/2017 12:40 | 7/7/2017 9:50 | Love this eska hotel so much which is recommend by syafiq! This is the third time booked from Lokopoko and also would like to praise syafiq very good in the services! Thanks a lot | |
| 36402 | 1/7/2017 22:35 | 3/7/2017 10:49 | Syafiq was very helpful and informative and he remembered me from the last transaction which was nice. It was a great experience to be remembered and to be served by him again. Thx u!! | |
| 36362 | 1/7/2017 11:29 | 1/7/2017 11:38 | Melanie is a great help, provide excellent customer service, very patient with customer. Keep up the good job!! | |
| 36358 | 1/7/2017 10:13 | 29/8/2017 12:46 | her service was good and was helpful to attend to all our needs. | |
| 36278 | 29/6/2017 21:24 | 5/7/2017 14:58 | Melanie served promptly and managed to fulfill our special requests. She was fast and responsive to our queries. Great customer care. Thank you, Melanie. | |
| 36257 | 29/6/2017 16:03 | 30/6/2017 11:47 | Very efficient, service is good. | |
| 36248 | 29/6/2017 14:37 | 1/7/2017 16:31 | Very helpful and patient with customer. | |
| 36091 | 26/6/2017 13:10 | 28/6/2017 11:03 | Very prompt response and unparallel courtesy.... Thank you... I am looking forward to a very hassle free vacation. | |
| 36034 | 23/6/2017 22:13 | 28/6/2017 9:10 | Thank you for all the help. | |
| 35987 | 23/6/2017 10:05 | 6/7/2017 16:25 | Fast respond & very patient with all my questions | |
| 35983 | 23/6/2017 9:36 | 23/6/2017 19:11 | This is really admirable support from Rochelle. We will ensure to keep the future trip planing with you. | |
| 35899 | 21/6/2017 14:52 | 22/6/2017 15:11 | Very good and helpful and very very informative very friendly very efficient | |
| 35840 | 20/6/2017 14:55 | 27/6/2017 16:20 | She arraned everything well. | |
| 35818 | 20/6/2017 10:31 | 23/6/2017 11:07 | There was a hassle about the ferry but it was fine since Rochelle managed to get it done. So overall, i'm satisfied. | |
| 35458 | 13/6/2017 17:03 | 28/6/2017 15:18 | I'am satisfied , she is efficient and responds timely on my enquiries and requests | |
| 35272 | 11/6/2017 10:38 | 14/6/2017 9:56 | Good response fast updated. Thank you for services. | |
| 35232 | 9/6/2017 23:56 | 12/6/2017 17:29 | Prompt advice and follow up. | |
| 35092 | 8/6/2017 1:20 | 17/6/2017 14:51 | Great customercare | |
| 34881 | 5/6/2017 9:00 | 5/6/2017 17:07 | Thanks to Syafiq & Ms Chua for the quick response. | |
| 34680 | 1/6/2017 9:46 | 2/6/2017 15:51 | prompt reply & help to solve promble. | |
| 34567 | 30/5/2017 16:23 | 6/6/2017 9:49 | I like the online chat and prompt response to my queries. | |
| 34563 | 30/5/2017 15:44 | 1/6/2017 14:16 | Fast response and very helpful. | |
| 34533 | 30/5/2017 10:57 | 30/5/2017 13:10 | Fast response. Good customer service. Keep it up. | |
| 34510 | 29/5/2017 18:34 | 30/5/2017 9:33 | Well respond and email to inform the trip in details. | |
| 34487 | 29/5/2017 15:38 | 12/6/2017 13:32 | Fast and prompt | |
| 34380 | 26/5/2017 21:01 | 29/5/2017 12:13 | Very happy with Chua Ker service. She is fast in responding to my request. Well done Chua Ker. | |
| 34261 | 25/5/2017 14:23 | 25/5/2017 16:40 | Gave needed info also provided alternative options. Thts great and nice. | |
| 34182 | 24/5/2017 10:38 | 24/5/2017 15:18 | Thank you Rochelle | |
| 34154 | 23/5/2017 18:24 | 6/7/2017 15:06 | Rochelle has been very responsive, informative & helpful towards my trip planning. I am very satisfied with the customer service that she has provided. Thumbs Up! (: | |
| 34095 | 22/5/2017 17:47 | 23/5/2017 12:47 | Melanie is quick to response to my requests and my queries. | |
| 33983 | 19/5/2017 20:12 | 23/5/2017 12:48 | I am very satisfied with the customer support that I received. Melanie was very prompt in responding to my queries and requests.
I look forward to my trip to Batam and trust that all will go smoothly as arranged by Lokopoko. |
|
| 33923 | 19/5/2017 0:15 | 19/5/2017 17:08 | Very helpful. Very prompt replies. Very pleased with the service | |
| 33919 | 18/5/2017 23:27 | 19/5/2017 10:58 | so far m satisfied, hopefully our tip will go as smooth as this will definitely recommend my friends and family | |
| 33916 | 18/5/2017 21:48 | 23/5/2017 9:07 | Prompt replies to the email. Thank you for the great support!!! | |
| 33868 | 17/5/2017 20:34 | 18/5/2017 18:09 | Good.your staff so patient &nice | |
| 33864 | 17/5/2017 19:43 | 18/5/2017 12:06 | Good customer service, if can offer cheaper price for turi beach resort will better to go again and again
Dishes are so little to share for 10pax |
|
| 33852 | 17/5/2017 16:54 | 17/5/2017 18:12 | Excellent service | |
| 33814 | 17/5/2017 5:34 | 2/6/2017 12:34 | Fast and efficient. Thanks | |
| 33723 | 15/5/2017 17:33 | 16/5/2017 17:39 | Clearly & patience to reply all of my question.. Awesome ：） | |
| 33607 | 13/5/2017 16:50 | 13/5/2017 16:50 | Melanie is very patient in answering our queries and offered many helpful advices! I am very satisfied with her service and will like to travel with lokopoko again. | |
| 33568 | 12/5/2017 18:04 | 15/5/2017 9:17 | Very Good and prompt service! Well done! | |
| 33566 | 12/5/2017 17:15 | 17/5/2017 10:06 | Very clear with what he said. | |
| 33537 | 12/5/2017 9:55 | 30/5/2017 10:57 | I always check other sites too. Lokopoko gave a good price. Syafiq was very helpful and gave a good support for our trip just like last time. | |
| 33510 | 11/5/2017 21:36 | 12/5/2017 13:10 | Fast response. | |
| 33389 | 9/5/2017 10:34 | 22/5/2017 15:13 | Quick response to all our emails. Appreciate that.
Thank you |
|
| 33160 | 4/5/2017 18:21 | 8/5/2017 17:16 | Quick response by Syafiq.
Thank you for the services. |
|
| 33071 | 2/5/2017 22:34 | 25/5/2017 13:47 | Very good customer service from Melanie | |
| 33045 | 2/5/2017 15:38 | 9/5/2017 13:27 | Service provided was very good and appreciated | |
| 33008 | 2/5/2017 9:12 | 2/5/2017 11:48 | We are very satisfied with the trip.Everything goes on as planned and we are thankful for the great customer service provided. | |
| 33004 | 2/5/2017 8:03 | 2/5/2017 11:48 | Very prompt follow up to my inquiry.
Thanks. |
|
| 32791 | 27/4/2017 0:33 | 3/5/2017 9:04 | Fast response and very helpful! Thank you for being so efficient 🙂 | |
| 30292 | 6/3/2017 13:56 | 8/3/2017 17:00 PM | Syfiq is very helpful and prompt reply and always think of customer needs | |
| 29280 | 6/3/2017 12:59 | 8/3/2017 10:07 | Confident and swift response. | |
| 28642 | 24/2/2017 23:45 | 1/3/2017 16:54 | VERY HELPFUL THANKS KER LEE. | |
| 28480 | 22/2/2017 21:42 | 23/2/2017 12:24 | Thank you Ms. Ker Lee Chua about your reply 😊. | |
| 28005 | 16/2/2017 12:22 | 17/2/2017 11:34 | very good service with promt action as per request, I would love to continue being customer with Lokopoko tour again | |
| 27755 | 12/2/2017 22:25 | 15/2/2017 10:53 | 5 stars service. Fast and prompt reply | |
| 27750 | 12/2/2017 17:14 | 22/2/2017 18:38 | Ms. Chua Ker Lee is very prompt and cordial in her responses. | |
| 27679 | 11/2/2017 8:11 | 11/2/2017 16:32 | Nice response | |
| 27548 | 9/2/2017 10:17 | 21/2/2017 16:21 | The officer is helpful and prompt. Thanks. | |
| 27459 | 7/2/2017 17:35 | 9/2/2017 11:54 | Staff very helpful & informative.Keep it up!! | |
| 27372 | 6/2/2017 12:38 | 9/2/2017 15:21 | Is it expenses? | |
| 27209 | 3/2/2017 11:50 | 3/2/2017 12:10 | Very good service. Helpful and quick. | |
| 27185 | 2/2/2017 21:33 | 3/2/2017 9:50 | fast service | |
| 26964 | 30/1/2017 12:40 | 1/2/2017 9:16 | Thank you for the prompt reply. | |
| 26832 | 27/1/2017 5:54 | 31/1/2017 16:29 | Very helpful and instant responses. Looking forward to my trip. Thanks | |
| 26415 | 20/1/2017 9:29 | 20/1/2017 17:03 | satisfied with the fast and reliable response. | |
| 26404 | 19/1/2017 22:15 | 23/1/2017 18:16 | Very nice and response very fast. Thanks alot. | |
| 26247 | 17/1/2017 18:38 | 19/1/2017 18:36 | Question was answered promptly. And very efficient. | |
| 26206 | 17/1/2017 12:02 | 17/1/2017 13:23 | UNTIL NOW GOOG SERVICE | |
| 26081 | 16/1/2017 10:29 | 18/1/2017 22:41 | Syafiq is very fast in response to my query. Info provided is explicit. | |
| 25596 | 9/1/2017 14:56 | 9/1/2017 17:03 | Fast n Efficient. Shafiq was helpful n checkback my details. | |
| 25581 | 9/1/2017 14:00 | 13/1/2017 9:10 | Will definitely use your services again. | |
| 25422 | 6/1/2017 17:14 | 6/1/2017 18:20 | Very good! Will purchase again next time | |
| 25155 | 3/1/2017 16:22 | 23/1/2017 18:12 | Fast and efficient…everything was clearly explained. Thank you Rochelle. | |
| 25087 | 2/1/2017 11:50 | 3/1/2017 10:49 | Very good | |
| 25027 | 31/12/2016 13:20 | 4/1/2017 15:36 | she reply fast and explain the details . | |
| 24741 | 23/12/2016 16:15 | 24/12/2016 17:36 | Very satisfied with the customer service provided by Syafid. He is very patient, prompt and super fast in answering all my query. Thumb up!!! Will definitely come back to Lokopoko Travel for my travel in the future. Thanks. | |
| 24535 | 20/12/2016 14:25 | 20/12/2016 16:16 | Fast response!! Efficient and friendly | |
| 24520 | 20/12/2016 12:17 | 20/12/2016 12:30 | good and clear information.patient enough | |
| 24461 | 19/12/2016 12:53 | 22/12/2016 17:00 | Support has been very prompt. Queries were also answered promptly. Very good support from Syafiq. Thank you! | |
| 24035 | 13/12/2016 11:26 | 17/12/2016 9:52 | good | |
| 24033 | 13/12/2016 11:04 | 13/12/2016 19:44 | very good customer service.. reply my query and doubt…will book other trip with them again | |
| 23548 | 5/12/2016 16:39 | 6/12/2016 9:25 | good. the response is fast | |
| 23357 | 2/12/2016 9:09 | 5/12/2016 14:00 | Good | |
| 23207 | 30/11/2016 11:09 | 30/11/2016 11:14 | Super helpful and informative support team! I would rate the support service 5 stars, unfortunately, I can only rate a thumbs up. Keep it up! | |
| 23031 | 27/11/2016 23:01 | 1/12/2016 16:40 | Great that I was able to change my ferry timing a day before the trip, however it was not communicated to the agency at Batam side. The guide there had to own self find out the change in ferry timing from Batamfast counter, made 2 trips & I also had to pay for the guide’s wasted trip. | |
| 22975 | 26/11/2016 12:48 | 26/11/2016 13:00 | very good.. answer my question very fast | |
| 22847 | 24/11/2016 13:34 | 25/11/2016 11:14 | Instantly response with satisfactory answer. Helpful and able to handle situational scenario. | |
| 22774 | 23/11/2016 16:10 | 25/11/2016 9:21 | Am very satisfied with your service.Thanks ker Lee..Regards Balaji. | |
| 22696 | 22/11/2016 15:44 | 13/12/2016 14:53 | Good, easy booking | |
| 22394 | 17/11/2016 17:56 | 23/11/2016 9:37 | Great support rendered and very pleased of her prompt reply and help. Thank you, although the trip was a little rush and hotel destination was rather far from city, but we have enjoyed our mini trip and kids are looking forward for return. Thank you, again. | |
| 22226 | 14/11/2016 21:52 | 15/11/2016 11:05 | Fast response. Well done !! | |
| 21938 | 10/11/2016 12:54 | 10/11/2016 12:58 |
|
|
| 21850 | 9/11/2016 13:44 | 2/12/2016 18:57 | Constant updates gd keep it up | |
| 21834 | 9/11/2016 11:37 | 9/11/2016 11:59 | Good, I have received all information. | |
| 21684 | 7/11/2016 11:40 | 7/11/2016 13:27 | Excellent! | |
| 21498 | 3/11/2016 12:04 | 3/11/2016 16:52 | Excellent service fr your chat team! Keep up the good work! | |
| 21077 | 27/10/2016 21:18 | 28/10/2016 18:52 | Prompt reply. | |
| 20527 | 20/10/2016 8:29 | 20/10/2016 11:29 | Ker Lee respond fast through chat and email. This is my first time using lokopoko. Hope my trip is all good.Thanks for Ker lee to get the ferry timing I requested. | |
| 20354 | 17/10/2016 16:00 | 19/12/2016 12:32 | Good and fast reply to my email |
