{"id":21314,"date":"2020-02-06T16:10:17","date_gmt":"2020-02-06T08:10:17","guid":{"rendered":"https:\/\/batamgetaway.com\/?page_id=21314"},"modified":"2020-02-06T16:21:37","modified_gmt":"2020-02-06T08:21:37","slug":"data-protection-policy","status":"publish","type":"page","link":"https:\/\/batamgetaway.com\/data-protection-policy\/","title":{"rendered":"Data Protection Policy"},"content":{"rendered":"\n<p>This Data Protection Policy (the \u201cPolicy\u201d) applies to the purpose, collection, use and disclosure of an individual User\u2019s Personal Data (hereinafter defined) arising from the use of the website and\/or online travel platform, as well as products and\/or services offered by BatamGetaway, BintanGetaway, BaliGetaway and Lokopoko Pte Ltd (collectively referred to as \u201cLokopoko Travel\u201d, \u201cus\u201d, \u201cour\u201d or \u201cwe\u201d). This Policy supplements our Terms of Use (\u201cTerms\u201d) and may be changed at any time and without prior notice.<\/p>\n\n\n\n<p>The purpose of this Data Protection Policy is to inform you of how Lokopoko Travel manage Personal Data in accordance with the Personal Data Protection Act 2012 (\u201cPDPA\u201d).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nPersonal Data<\/h2>\n\n\n\n<p>1.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nPersonal data refers to data, whether true or\nnot, about an individual who can be identified from that data; or from that\ndata and other information to which the organisation has or is likely to have\naccess. <\/p>\n\n\n\n<p>1.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nGenerally the information which we collect\nincludes information that can identify you (&#8220;Personal Data&#8221;),\nincluding, but not limited to, your name, NRIC, passport details or other\nidentification number, telephone number(s), mailing address, email address,\ncredit card information, and any other information relating to any individuals\nwhich you have provided us in any forms you may have submitted to us, or via other\nforms of interaction with you. We may also request you to provide us with\ninformation on your travel preferences, loyalty, frequent flyer and\/or car\nrental programmes which you participate in, and feedback, testimonials,\nphotographs and videos of the tour(s) which you booked with us (together with\nthe Personal Data collectively referred to as the &#8220;Personal\nInformation&#8221;). You are not required to provide the Personal Information if\nwe request it, and if you choose not to provide the requested Personal Information,\nwe may be unable to provide certain products or services to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nCollection of Personal Data<\/h2>\n\n\n\n<p>2.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nGenerally, we collect personal data in the\nfollowing ways:<\/p>\n\n\n\n<ul><li>when you submit a booking form or enquiry form,\nor other forms relating to any of our travel products and services; <\/li><li>when you enter into any agreement or provide\nother documentation or information in respect of your interactions with us, or\nwhen you use our services;<\/li><li>when you interact with our customer service\nofficers, for example, via telephone calls, letters, face-to-face meetings,\nsocial media platforms and emails;<\/li><li>when you use our electronic services, or\ninteract with us via any of our websites or use services on any of our\nwebsites;<\/li><li>when you request that we contact you or request\nthat you be included in an email or other mailing list;<\/li><li>when you respond to our promotions, initiatives such\nas surveys and contests or to any request for additional Personal Data;<\/li><li>when your images are captured by us via CCTV\ncameras while you are within our premises, or via photographs or videos taken\nby us or our representatives when you attend events at our premises;<\/li><li>when you are contacted by, and respond to, our\nmarketing representatives and customer service officers;<\/li><li>when we receive references from business partners\nand third parties, for example, where you have been referred by them;<\/li><li>when we seek information from third parties\nabout you in connection with the products and services you have applied for;\nand\/or<\/li><li>when you submit your Personal Data to us for any\nother reason.<\/li><\/ul>\n\n\n\n<p>2.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; When you\nbrowse our websites, or use our applications and\/or digital services, you\ngenerally do so anonymously but please see the section below on cookies. We do\nnot, at our websites, applications and digital services, automatically collect\nPersonal Data unless you provide such information when you a place a travel\nbooking with us.<\/p>\n\n\n\n<p>2.3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; When you\nmake a travel booking on behalf of your travel companion\/s you provide us with\nany Personal Data relating to a third party (e.g. information of your spouse,\nchildren, parents, and\/or employees). By submitting such information to us, you\nrepresent and warrant to us that you have obtained the consent of the third\nparty to provide us with their Personal Data for the respective purposes.<\/p>\n\n\n\n<p>2.4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You should\nensure that all Personal Data submitted to us is complete, accurate, true and\ncorrect. Failure on your part to do so may result in our inability to provide\nyou with the products and services you have requested.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nPurposes for the Collection, Use and Disclosure\nof Your Personal Data<\/h2>\n\n\n\n<p>3.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generally,&nbsp;Lokopoko\nTravel collects, uses and discloses your Personal Data for the following\npurposes:&nbsp;<\/p>\n\n\n\n<ul><li>if you are an existing or prospective customer of\nour products and services:<ul><li>assessing and processing any bookings or\nrequests made by you for any product or travel, transportation and hospitality\nservices offered by us;<\/li><\/ul><ul><li>visa application assistance;<\/li><\/ul><ul><li>meeting and events booking including the\nprovision of badges and stationery;<\/li><\/ul><ul><li>creating and maintaining your profile in our\nsystem database for internal records and reference;<\/li><\/ul><ul><li>providing customer service and support;<\/li><\/ul><\/li><li>responding to your queries, feedback, complaints\nand requests;<\/li><li>verifying your identity;<\/li><li>managing the administrative and business\noperations and complying with internal policies and procedures;<\/li><li>requesting feedback or participation in surveys,\nas well as conducting market research and\/or analysis for statistical,\nprofiling or other purposes for us to review, develop and improve the quality\nof our products and services;<\/li><li>facilities management (including but not limited\nto maintaining the security of our premises);<ul><li>managing the safety and security of our premises\nand services (including but not limited to carrying out CCTV surveillance and\nconducting security clearances);<\/li><\/ul><\/li><li>monitoring or recording phone calls and\ncustomer-facing interactions for quality assurance, employee training and\nperformance evaluation and identity verification purposes;<\/li><li>in connection with any claims, actions or\nproceedings (including but not limited to drafting and reviewing documents,\ntransaction documentation, obtaining legal advice, and facilitating dispute\nresolution), and\/or protecting and enforcing our contractual and legal rights\nand obligations;<\/li><li>meeting or complying with any applicable rules,\nlaws, regulations, codes of practice or guidelines issued by any legal or\nregulatory bodies which are binding on Lokopoko Travel (including but not\nlimited to responding to regulatory complaints, disclosing to regulatory bodies\nand conducting audit checks, due diligence and investigations);<\/li><li>any other purpose reasonably related to the\naforesaid.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nDisclosure of Personal Data<\/h2>\n\n\n\n<p>4.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nLokopoko Travel will take reasonable steps to\nprotect your Personal Data against unauthorised disclosure. Subject to the\nprovisions of any applicable law, your Personal Data may be disclosed by Lokopoko\nTravel, for the purposes listed above (where applicable), to the following\nentities or parties, whether they are located overseas or in Singapore:<\/p>\n\n\n\n<ol><li>Lokopoko Pte. Ltd. (\u201cLokopoko Travel\u201d);<\/li><li>companies providing services relating to travel,\nmarketing and consultancy to Lokopoko Travel;<\/li><li>agents, contractors or third party service\nproviders who provide operational services to Lokopoko Travel, such as courier\nservices, telecommunications, information technology, printing, billing,\npayroll, technical services, training, market research, call centre, security, payment\nprocessing, data storage, hosting, insurance related services, information\nprocessing, analytics, marketing, and other service providers who enable\nspecific features and functionalities of the products and\/or services provided\nby Lokopoko Travel;<\/li><li>Travel suppliers such as airlines, General\nDistribution Systems (GDS), hotels, property owners, cruise lines, rail\nproviders, insurance providers, car rental providers, ground transportation\nproviders, tour operators, online travel agencies, and intermediaries who will\nfulfil your travel reservations in connection with the travel products and\nservices provided by Lokopoko Travel;<\/li><li>any business partner, investor, assignee or\ntransferee (actual or prospective) to facilitate business asset transactions\n(which may extend to any merger, acquisition or asset sale) involving Lokopoko\nTravel;<\/li><li>external banks, credit card companies and their\nrespective service providers;<\/li><li>We\nalso accept payments through Stripe. When processing payments, some of your\ndata will be passed to Stripe, including information required to process or\nsupport the payment, such as the purchase total and billing information.<ol><li>Please see the <a href=\"https:\/\/stripe.com\/privacy\" target=\"_blank\" rel=\"noopener\">Stripe\nPrivacy Policy<\/a> for\nmore details.<\/li><\/ol><\/li><li>our professional advisers such as consultants,\nauditors and lawyers;<\/li><li>relevant government ministries, regulators,\nstatutory boards or authorities or law enforcement agencies to comply with any\nlaws, rules, guidelines and regulations or schemes imposed by any governmental\nauthority; and<\/li><li>any other party whom you authorise us to\ndisclose your Personal Data to.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nAutomated Data Collection<\/h2>\n\n\n\n<p>5.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Use of Cookies<\/p>\n\n\n\n<p>A cookie is a small piece of information that is placed on your computer when you visit certain websites. The cookies placed by the servers hosting our websites are readable only by us, and cookies cannot access, read or modify any other data on an electric device, nor does it capture any data which allows us to identify you individually. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. <\/p>\n\n\n\n<p>5.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Google Analytics<\/p>\n\n\n\n<p>Our website and\/or online travel platform may contain web analytic services provided by Google Analytics. This means that when you visit our website and\/or online travel platform, a cookie will be stored on your computer or mobile device, except when your browser settings do not allow for such cookies. Google Analytics acts as our agent, which means that we solely determine the purposes for which the data is being used.<\/p>\n\n\n\n<p>If you do not wish information about your behaviour at our website and\/or online travel platform being collected and assessed by Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) to not send your site visit information to Google Analytics. The browser add-on is available for most modern browsers. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself or in other ways to web analytics services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nData Security<\/h2>\n\n\n\n<p>6.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nLokopoko Travel will take reasonable efforts to\nprotect Personal Data in our possession or our control by making reasonable\nsecurity arrangements to prevent unauthorised access, collection, use,\ndisclosure, copying, modification, disposal or similar risks. However, we\ncannot completely guarantee the security of any Personal Data we may have\ncollected from or about you, or that for example no harmful code will enter our\nwebsites, applications, and digital services (for example viruses, bugs, trojan\nhorses, spyware or adware). You should be aware of the risks associated with\nusing websites, applications, and digital services.<\/p>\n\n\n\n<p>6.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nWhile we strive to protect your Personal Data,\nwe cannot ensure the security of the information you transmit to us via the\nInternet, when you browse our websites, or use our applications and\/or digital\nservices, and the method of electronic storage. We urge you to take every\nprecaution to protect your Personal Data when you are on the Internet, when you\nbrowse our websites, or use our applications and\/or digital services. We\nrecommend that you change your passwords often, use a combination of letters\nand numbers, and ensure that you use a secure browser.<\/p>\n\n\n\n<p>6.3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nIf applicable, you undertake to keep your\nusername and password secure and confidential and shall not disclose or permit\nit to be disclosed to any unauthorised person, and to inform us as soon as\nreasonably practicable if you know or suspect that someone else knows your\nusername and password or believe the confidentiality of your username and\npassword has been lost, stolen or compromised in any way or that actual or\npossible unauthorised transactions have taken place. We are not liable for any\ndamages resulting from any security breaches, on unauthorised and\/or fraudulent\nuse of your username and password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nContacting Us \u2013 Feedback, Withdrawal of Consent,\nAccess and Correction of your Personal Data<\/h2>\n\n\n\n<p> 7.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Please send all Feedback, Withdrawal Of Consent, Access And Correction Of Your Personal Data via email to the Data Protection Officer (the \u201cDPO\u201d) of Lokopoko Travel at the following email address: dpo@lokopoko.travel. <\/p>\n\n\n\n<p> 7.2\u00a0\u00a0\u00a0\u00a0\u00a0 Where you legitimately request access to and\/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of Lokopoko Travel, we shall provide and\/or correct that data within thirty (30) days and in a manner in accordance with its standard procedures as stated hereinafter. <\/p>\n\n\n\n<p>7.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Lokopoko Travel may not be in a position to administer any contractual relationship in place. Lokopoko Travel\u2019s legal rights and remedies in such event are expressly reserved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nUpdates on Privacy Policy<\/h2>\n\n\n\n<p>8.1 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0  Lokopoko Travel may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends, and\/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Data Protection Policy as updated from time to time on our websites, applications, and digital services. <\/p>\n\n\n\n<p>8.2 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0  We reserve the right to alter any of the clauses contained herein in compliance with local legislation, and for any other purpose deemed reasonably necessary by us.\u00a0 You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent.\u00a0 Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.<\/p>\n\n\n\n<p>8.3 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0  As part of our efforts to ensure that we properly manage, protect and process your personal data, we will review and update our policies, procedures and processes from time to time. You are encouraged to visit our website from time to time to ensure that you are well informed of our latest policies in relation to personal data protection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nGoverning Law<\/h2>\n\n\n\n<p>9.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\nThis Data Protection Policy, your browsing of\nour websites, and use of our applications and\/or digital services shall be\ngoverned in all respects by the laws of Singapore. You hereby submit to the\nnon-exclusive jurisdiction of the Singapore courts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Data Protection Policy (the \u201cPolicy\u201d) applies to the purpose, collection, use and disclosure of an individual User\u2019s Personal Data (hereinafter defined) arising from the use of the website and\/or online travel platform, as well as products and\/or services offered by BatamGetaway, BintanGetaway, BaliGetaway and Lokopoko Pte Ltd (collectively referred to as \u201cLokopoko Travel\u201d, \u201cus\u201d, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/pages\/21314"}],"collection":[{"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/comments?post=21314"}],"version-history":[{"count":0,"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/pages\/21314\/revisions"}],"wp:attachment":[{"href":"https:\/\/batamgetaway.com\/wp-json\/wp\/v2\/media?parent=21314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}