Can I extend my trip?
We will need to check on the availability of the services on your travel dates. Please contact our friendly consultants via our chat system or email to [email protected] / [email protected]
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availability
Can I add on more traveller(s) to my booking?
We will need to check on the availability of the services on your travel dates. Please contact our friendly consultants via our chat system or email to [email protected] / [email protected]
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How do I check if the rooms are available?
Simply select your preferred travel dates and if the system shows available and allows you to proceed with the booking. Rooms are available. The rooms availability are updated daily and are based on first come first served basis. If rooms / services are overbooked, a full refund will be processed within 72 hours. Ferry tickets
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How early in advance do I need to make a booking?
Depending on your travel date, we recommend you make a booking 1-3 month prior to your departure. This is to avoid disappointment, especially if you are travelling to a popular hotel / resort. Do note that for public holidays and long weekends, accommodations in Batam and Bintan are usually fully booked 1-2 weeks prior to
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