As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges.
Date / Name Amendment with a minimum of 7 days prior to travel date – S$10 per person (Batam Bookings)
Date / Name Amendment upon confirmation – S$15 per person (Bintan Bookings)
All charges are applicable to Adults, Children and Infant and subject to hotel and ferry booking policy.
Amendments are not allowed for bookings made under Hot Deals and Special Promotion.
Hi, I have entered the wrong email address. My email address for booking Id: amtn-120618.
Should be ***.
Thanks to send me the voucher details to the right email address.
Hi Yen, thank you for your message. We have resent the voucher to the correct email.
Hi, I just realised I keyed one of my passport digits wrongly. Can I make changes to it?
Hi Hui Yee, please do send us the correct passport details immediately. We have assist you to correct it in the booking.
Hi, can I have your number to contact you? I would like to amend my booking but I left with 2 more days till my travel date. Can you get to me as soon as possible?
We booked a trip this 2-4/11/18. We may need to amend/cancel this trip. Please advise on charges incurred and procedures to cancel. Thank you.
Hi Jingyi, our travel consultant will give you a call shortly and advise you on the charges for cancellation.
Booking Number – ZDAC-140219
I just booked 3 tickets for one day Batam Trip. I would like to request to change the surname as below.
Room 1 – Tan Suee Wee change to Lee Suee Wee.
Sorry for typing wrong the surname.
Hi Wan Chee, our consultant will contact you shortly on your request. Thank you.
keyed in the wrong passport expiry date. please assist me
Booking ID : JKRB-120419
Please assist me
Hi Jiang Jie, Thanks for using our chat service as well. As discuss, we amended your correct passport expiry on the system. Thanks
I have selected the wrong option add-on for my booking.Can I amend it to Lunch+1 hour massage?
Hi Kevin, Greetings from Batam Getaways! Kindly email us your Booking ID so we can check for you. Please send it to email@example.com. Looking forward on your update. Thanks
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